Privacy Policy

Effective: 2025
Last updated: 01/11/2025

NDISMatch™ (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you use our website or submit an enquiry form, we may collect:

Full name
Contact details (email address, phone number, suburb or postcode)
Information about your NDIS plan type and support needs
Any other information you choose to provide voluntarily

We may also collect non-identifiable information such as browser type, device information, and site usage analytics to improve user experience.

2. How We Use Your Information

Your information is used for the following purposes:

To connect you with relevant, trusted NDIS-registered providers
To communicate with you if you have given consent
To personalise and improve our matching process and platform functionality
To comply with our legal obligations

We will only use your information for the purpose for which it was collected unless you have consented otherwise or we are required by law.

We will never sell or rent your personal information to any third party.

We may also use your information to improve our marketing communications, provided you have opted in to receive them

3. Sharing Your Information

We may share your information with:

Vetted NDIS-registered providers for the purpose of matching you with suitable services
Third-party service providers that support our operations (e.g. secure hosting, analytics, CRM, and form submission tools)

All partners and providers are required to handle your data in accordance with applicable privacy laws.
We do not, and will never, sell or rent your personal information to any third party.

4. Storage and Security

Your personal information is stored securely using industry-standard safeguards, including encryption, access control, and secure cloud storage.

Data is hosted on secure servers provided by Wix, which may be located in Australia, the European Union, or the United States.
We retain your information only for as long as necessary to provide our services or comply with legal obligations, after which it is securely deleted or anonymised.

We regularly review our security measures to ensure ongoing data protection.

5. Your Rights and Choices

You have the right to:

Access, correct, or request deletion of your personal information
Withdraw your consent to be contacted at any time
Make a complaint about how your data has been handled

To exercise these rights, please contact: hello@ndismatch.com.au

We will respond to all privacy-related enquiries within a reasonable timeframe.

6. International Data Transfers

If your data is processed or stored by third-party services located outside Australia (for example, cloud hosting or email delivery providers), we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective” date.

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.

NDISMatch™ is an independent service and is not affiliated with, endorsed by, or sponsored by the NDIS, NDIA, or the Australian Government.
For more information, please view our Disclaimer.